Refund policy

 

1. Eligibility for Returns & Refunds

We want you to feel confident in your purchase.

If you are not satisfied with your order, you may request a return within 30 days of delivery, subject to the conditions below.

To be eligible for a return:

  • Products must be unused, unopened, and in original packaging

  • All original seals, labels, and packaging must be intact

Due to the nature of consumable products, opened or used items are not eligible for return or refund, unless the product is defective or we made an error with your order.

Items marked as Final Sale or Non-Returnable are not eligible for return unless required by law.

2. How to Initiate a Return

To request a return, please contact us at:

📧 support@youthelitelabs.com

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for your return

Once your return is approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

3. Refunds & Processing Time

Once we receive and inspect your return, we will process your refund to the original payment method.

  • Refunds are typically processed within 5–7 business days after approval

  • Processing times may vary depending on your bank or payment provider

Original shipping charges are non-refundable, except in cases where the return is due to our error.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will arrange a replacement or a full refund, including shipping, as appropriate.

5. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used consumable products

  • Items marked as Final Sale

  • Digital or downloadable products

If a product is mistakenly listed as returnable, we reserve the right to correct the error, except where prohibited by law.

6. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

  • Orders can only be canceled before they ship

  • Once an order has shipped, it will be handled as a return under this policy

7. Questions or Support

If you have questions about returns or refunds, we’re here to help.

📧 support@youthelitelabs.com

We typically respond within 1 business day.